Customer Service

FAQs  

Order 

How can I place an order? 

To place an order, please follow these steps: 

  • Go to Sastodeal Website 
  • Select the product you'd like to buy  
  • Add products to your cart or just hit 'Buy Now' 
  • Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order. 

I missed the delivery of my order today. What should I do? 

The courier service delivering your order usually tries to deliver on the next 3 business day in case you miss a delivery. (The courier company will send you sms on behalf of Sastodeal before delivering the product) 

Will the delivery be tried again if I'm not able to collect my order the first time? 

Couriers make sure that the delivery is re-attempted for next 3 working day if you can't collect your order the first time. 

The delivery of my order is delayed. What should I do? 

On the rare occasion that your order is delayed, please check your email & messages for updates.  You can also track its status by visiting My Orders. 

What should I do if my order is approved but hasn't been shipped yet? 

Sastodeal usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it. 

Can I take the shipment after opening and checking the contents inside? 

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns 

How do I know my order has been confirmed? 

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as Sastodeal picks the order from the seller and ship the item(s) to you. You can track your orders from the 'My Orders' section on your Sastodeal account. 

What do the different order statuses in 'My Orders' mean? 

The different order statuses are as mentioned below: 

Ready to pickup from seller 

Vendor has confirmed the order 

Rider is going for Pickup to Seller 

Rider is assigned for pickup from vendor 

Order received from Seller 

Logistics has picked up the item and arrived at warehouse 

Partial order received from Seller 

Logistics has picked up the partial item and arrived at warehouse 

Ready for packaging 

Once item arrives and has been putaway, the packaging picker has completed pickup of packaging items 

Partial order ready for packaging 

Once item arrives and has been putaway, the packaging picker has completed partial item pickup of packaging items 

Packing complete 

Packaging has been completed 

Scheduled for delivery 

Shipment has been handed over to courier company for last mile delivery 

Partial order scheduled for delivery 

Partial Shipment has been handed over to courier company for last mile delivery 

Delivery complete 

delivery completed 

Delivery failed & returned 

non-delivered return, failed to be delivered to customer 

Order cancelled 

order has been cancelled 

  

What should I do if I don't get the invoice for my order? 

Sellers send a hard copy of the VAT/PAN invoice in the shipments. If you didn’t get the invoice with the order. You can contact our Customer Support Team. 

Why is the 'Cash on Delivery' payment mode not available at my location? 

Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Please enter your pin code on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit. OR for high value order and if the location is outside the valley, prepayment must be done. 

What is the estimated delivery time? 

Sastodeal generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Saturdays. Estimated delivery time depends on the following factors: 

- The seller offering the product 
- Product's availability with the seller 
- The destination to which you want the order shipped to and location of the seller 

You can check the expected delivery date of your order(s) on the 'My Orders' section of your Sastodeal account on our website.