FAQs

Q: Is there Cart value criteria? If yes, what is the minimum cart value?

  • Yes, the minimum cart value is Rs. 500.

Q: Do your delivery riders do door to door delivery?

  • No, we do not do door step delivery. Since, we will be using Vans for our deliveries. It is not feasible for our delivery riders to do door step delivery. Customers will have to come and pickup from a suitable location .Delivery rider will not be entering customer premises
  1. How many delivery attempts do you make?
  • We only make one delivery attempt. If the delivery is not successful in one attempt, we will be cancelling the order and inform customer accordingly.
  1. How many days will it take for my order to be delivered?
  • Products will be delivered within 2 to 3 days
  1. Do you deliver product outside valley too?
  • No, we are covering inside valley location only for now but we will be delivering orders of SD East.
  1. What safety measures have you taken for the delivery?
  • We have given utmost priority for safety of our customers and delivery riders.

-Training to our delivery riders on personal hygiene by expert medical professional
-Personal hand sanitizer, Mask, eye protection, and gloves Personal Protection Equipment (PPE) suit for our delivery riders
-Personal disinfectant spray for cash and products
-Full-body disinfectant spraying and vehicle spraying.

 

  1. What is the delivery time?
  • The delivery time is from 9am to 6 pm
  1. What is the delivery charges for the heavy goods?
  • The delivery charges depends on the weight and the location.
  1. Do we have return for the FMCG products?
  • No, we don’t have returns for FMCG Product. In case any FMCG product is expired we take it back within a specified time of expiring to claim it.
  1. Mode of payment
  • Currently we have COD, Scan Pay, E-sewa and khalti option available for prepayment.
  1. Do manufacture and expiry date mention on the package?
  • Yes, the expiry date is mentioned in all the FMCG and health care products.
  1. How do I claim warranty?
  • Warranty claim received during COVID-19 lock down period will be addressed post lock down only.
  1. If my item is accidently damaged, will this be covered under warranty?
  • The warranty does not cover damage caused by improper care, misuse, accident or neglect
  1. Is change of mind accepted?
  • No, we do not accept change of mind for the covid essential products.

Q: Do you deliver outside ringroad , if yes which are the locations you deliver?

  • Yes, we do deliveries outside ringroad too but we only cover certain locations mentioned below

Outside ringroad Location

Status

Baghdole

YES

Bhaisepati

YES TILL AWAS CHOWK

Boudha

Yes till stupa

Budhanilkantha

YES till municipality office

Dhapakhel

YES TILL GEMS SCHOOL ONLY

Dhapasi

YES TILL KRISHNA MANDIR

Dhobighat Outside ringroad

YES TILL SUNRISE TOWER

Gaththaghar

YES

Golfutar

YES

Gongabu

YES

Hattiban

YES TILL LA COLLEGE

ICIMOD Area

YES

Imadole

YES TILL KIST HOSPITAL OR UNITED SCHOOL

Kalanki

YES TILL CERTAIN RANGE

Koteshwor

YES TILL PEPSICOLA

Nakhipot

YES TILL ULLEN SCHOOL

Nakhu

YES

Nayabazar

YES

Purano Guheshwari

YES

Sano Bharyang

YES

Sitapaila

YES

Soltee dobato

YES

Thulo Bharyang

YES

Tikhedewal

YES

TU

YES TILL TU GATE

Ullens School Area

YES uptill gate