Q: Does your delivery riders do door step delivery?
- No, we do not do door step delivery. Since, we will be using Vans for our deliveries. It is not feasible for our delivery riders to do door step delivery. Customers will have to come and pickup from a suitable location .Delivery rider will not be entering customer premises
Q: How many delivery attempts do you make?
- We only make one delivery attempt. If the delivery is not successful in one attempt, we will be cancelling the order and inform customer accordingly.
Q: How many days will it take for my order to be delivered?
- It will take around 2 to 3 days for your product to be delivered.
Q: Do you deliver product outside valley too?
- No, we are covering inside valley location only for now. For outside ring road Location, we will be covering 2 km radius only.
Q: What safety measures have you taken for the delivery?
- We have given utmost priority for safety of our customers and delivery riders.
- Training to our delivery riders on personal hygiene by expert medical professional
- Personal hand sanitizer, Mask, eye protection, and gloves Personal Protection Equipment (PPE) suit for our delivery riders
- Personal disinfectant spray for cash and products
- Full-body disinfectant spraying and vehicle spraying.
Q: What is the delivery time?
- The delivery time is from 9am to 6 pm
Q: What is the delivery charges for the heavy goods?
- The delivery charges depends on the weight and the location.
Q: Do we have return for the FMCG products?
- No, we don’t have returns for FMCG Product. In case any FMCG product is expired we take it back within a specified time of expiring to claim it.
Q: Mode of payment
- Currently we have COD, Scan Pay and E-sewa option available for prepayment.
Q: Do we get bills for the purchase?
- Yes, we provide VAT Bill for every purchase.
Q: Do manufacture and expiry date mention on the package?
- Yes, the expiry date is mentioned in all the FMCG and health care products.
Q: Is there Cart value criteria? If yes, what is the minimum cart value?
- Yes, the minimum cart value is Rs. 1000.